Returns & Cancellations
| Quantity | UPS GROUND to NY |
|---|---|
| 1 Bottle | $17.50 |
| 2 Bottles | $18.50 |
| 3 Bottles | $20.50 |
| 4 Bottles | $21.50 |
| 5-6 Bottles | $23.75 |
| 7-12 Bottles | $31.00 |
We will replace or refund purchase price for any bottle of wine that is damaged flawed. We ask that the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept the return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error.
Please send an email to info@treleavenwines.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If it is determined that the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (315-364-5100) for return instructions.
Shipping and Returns
All orders will be processed within 2-4 business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS) or Fed Ex, with delivery times being Monday - Friday (No Holidays). Shipments are usually UPS Ground; if you require express or 2 –day shipping, please call us at 315-364-5100 for additional charges. Sorry, but we cannot ship to PO Boxes. An adult over 21 years of age must be present to sign for any packages containing alcohol. Please keep this information in mind when entering delivery address information. UPS & Fed Ex will attempt delivery 2 times, after which, the package will be returned to King Ferry Winery. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by the customer.
Undeliverable shipments due to incorrect or incomplete address information being provided, or if the customer is unavailable for delivery, will either be reshipped at the expense of the customer or refunded, minus applicable shipping and return fees.
Delivery times vary based on location. Please allow 7-10 business days for ground delivery. We cannot be held responsible for delivery delays based on the third party shipper.